More delivery information

Your order will be shipped by Australia Post and delivered to your door by New Zealand Post.

Express orders placed before 4:30pm Monday to Friday NZDT are dispatched the same day. Express orders after 4:30pm NZDT on Friday are dispatched the following Monday morning.

Parcel forwarding services

Bear in mind that Lovehoney is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we cannot offer a replacement or a refund.

Your delivery details

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.